Welcome to the Luggage To Ship.com website (the "Website"). The website is owned and operated by Luggage To Ship Inc. (the “Luggage To Ship”, “we”, “us” or “our”). Luggage To Ship respects the privacy of the privacy of those individuals and companies who access and/or use the Site (“you” or “your”, “user”, or collectively “users”) and is committed to protecting the privacy of the personally identifiable information we collect from you as you access and/or use the website via the Internet, the world wide web, mobile networks, mobile applications, or any other communication methods now known or in the future developed.

The purpose of this Privacy Policy is to inform you about the types of information we gather about you, including information gathered when you visit the website, and information we may receive from third parties or affiliates in addition to that online information, how we may use that information, whether we disclose that information to anyone, and the choices you have regarding our use of, and your ability to correct, the information. We encourage you to read this Privacy Policy carefully when using the Site or Service, or when providing information to us through the Site or Service. You understand that by using Site or Service you are accepting our practices as described in this Privacy Policy

We will only use personally identifying information in the manner described in the Privacy Policy in effect when the information was collected from you. However, we reserve the right to change the terms of this Privacy Policy at any time by posting revisions to the Site and will take adequate and reasonable action to obtain your consent if required, to process your personal information.

The Type of Information We Collect

The website generally collects personal information with your specific knowledge and consent. For instance, when you purchase our services or register and/or set up an account/profile to access, visit and/or use certain portions of the website, you may provide a password and/or Login ID, or credit, debit card information, or other payment information, as well as your name, telephone number(s), email and/or street address, and other personally identifiable information. In addition, you may be asked to send us similar information via messaging (for example, email, SMS, MMS, or other technologies). Or you may call us and provide similar information to purchase the services.

Our website may also automatically collect information about you, your online behavior and your computer, mobile or other device. The information collected may include, without limitation, the make, model, settings, specifications (for example, CPU speed, connection speed, browser type, operating system, device identifier) and geographic location of you and/or your computer, mobile or other device, as well as date/time stamp, IP address, pages visited, time of visits, content viewed, ads viewed, the site(s), application(s), destination(s), and/or service(s) you arrived from, and other clickstream data.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

By providing a telephone number, open an account and/or Using our services you are consenting to be contacted by SMS text message. Message & data rates may apply. You can reply STOP to opt-out of further messaging.

This Privacy Policy does not cover information collected elsewhere, including but not limited to offline and on sites, applications, destinations, or services linked to from the website.

Using and Sharing the Information

We use personal information to provide you with the services you have ordered. For example, if you purchase any of our shipping services we may use your e-mail address to send you a confirmation notice. We may also use the information to communicate with you about new features, services, and/or to improve the services by tailoring them to your needs.

We may provide your personal information with third parties that provide us with services, to complete or support the services you ordered, or improve or enhance the services we offer you, such as, but not limited to, shipping and related services (such as custom clearance services), storage services, payment processing, technical maintenance, market research and enhancement, communication and supporting. While we may seek to require such third parties to follow appropriate privacy policies and will not authorize them to use this information except for the express purpose for which it is provided, we have no control over, and shall not be responsible for the third-party provider’s privacy policy or information practices.

We reserve the right to access, use and provide your personal information for purpose of health, safety and other matters of public interest by law. We may also provide access to our database to cooperate with official investigations or any legal process.

We reserve the right to use the information we collect about your computer, mobile or other device (including its geographic location), for any lawful business purpose, including but not limited to diagnose services problems, analyze trends, and to otherwise administer the service. Geographic location information about you and/or your computer, mobile or other device may specifically be used to show you content based on geographic location such as a nearby drop off location.

We reserve the right to use, transfer and provide aggregated, anonymous data about our users as a group for any lawful business purpose, such as analyzing usage trends and seeking compatible advertisers, clients and customers and so forth.

Information Storage

Luggage To Ship is committed to protecting the security of any personal information you provide to us. We maintain commercially reasonable safeguards to maintain the security and privacy of personal information that you provide to us. After you have submitted your information online, we recommend that you log out your Luggage To Ship account before leaving your computer. Luggage To Ship cannot guarantee the security of any data submitted over the Internet. After your information reaches Luggage To Ship, however, it is stored on servers (or in the case of information received from you in person, in writing or over the phone or fax) protected by procedures and technology designed to block reasonably foreseeable intrusions by unauthorized third parties.

OPT-OUT FROM MAILINGS

You may receive periodic e-mails, mailings or telephone calls from Luggage To Ship with news or other information on events, services, discounts, special promotions or other offers from or on behalf of us. If at any time you wish to stop receiving emails or mailings from us, please send us an email to cs@luggagetoship.com with the subject "unsubscribe", or write to us at the address provided below. We will remove you from our mailing list. Alternatively, for e-mail communications, you may opt out of receiving promotional or discount information e-mails from us.

Information Security and Notification

Because no data transmission is completely secure, and no system of physical or electronic security is impenetrable, we cannot guarantee the security of the information you send to us or the security of our servers, networks or databases, and by using the Website or Services. You agree to assume all risk in connection with the information sent to us or collected by us when you access and/or use the Website or Service, including but not limited to your personal, registration or payment information. You understand we are not responsible for any loss of such information or the consequences thereof. However, we will try our best to safeguard your information with secure physical and electronic system. In the unlikely event that we believe that the security of your information in our possession or control may have been compromised, we may notify you via your computer, mobile or other device.

Kids and Parents/ California Customers – Your Privacy Rights:

The website or our service is not intended for use by children. No one under age 18 is allowed to register for the website or provide any personal information or use our social, and public discussion areas, photo and video galleries, chats, personal/job search and other classified ads, and elsewhere.

If you are a California resident, you have the right to request one Notice of Information-Sharing Disclosure per year which will identify the third parties with whom Luggage To Ship has provided the Personally Identifiable Information we have collected from you. You may request the Notice of Information-Sharing Disclosure by writing to us at following mailing address or by e-mailing us at cs@luggagetoship.com. We will respond to your request for a Notice of Information-Sharing Disclosure within 30 days of receiving your request.

Contact Us

If you have any other concerns or questions about any aspect of this policy, please feel free to contact us at:

Luggage To Ship

3000 El Camino Real
STE 4-200
Palo Alto, CA 94306