Terms and Conditions
Welcome to the Luggage To Ship.com website (the "Website"). The website is owned and operated by Luggage To Ship Inc. (the “Luggage To Ship”) By using the website and any services of the website, you (refer to individuals or companies) agree to and acknowledge these terms and conditions (the “Terms”).
Acceptance of Terms
Luggage To Ship will review the terms every quarter and may update or modify the terms by posting a revised terms on the website. No notification will be sent to you. You may check the revised terms at any time by visiting this page. By submitting an order through the website, you agree to and acknowledge the carrier’s (refer to the third-party shipping company Luggage To Ship used to provide the shipping services) terms and conditions as well.
FedEx: https://www.fedex.com/en-us/terms-of-use.htmlDHL: https://mydhl.express.dhl/vn/en/legal/terms-and-conditions.html
Use of the website
As a condition of your use of the website, you warrant that:
- You are at least 18 years of age;
- You possess the legal authority to create a binding legal obligation;
- You will use the website in accordance with the terms;
- You will only use the website to make legitimate reservations of services for you or the other person you are on behalf of
- You will inform such other persons about the terms that apply to the services you have made on their behalf, including all rules and restrictions applicable thereto;
- All information provided by you on website is true, accurate, current and complete;
- If you opened an account with Luggage To Ship, you will safeguard your account information and will supervise and be completely responsible for any use of your account by you and anyone other than you.
- You agree to comply with all applicable laws, statues, ordinances and regulations regarding use of Luggage To Ship services
Luggage To Ship retain the right at our sole discretion to deny access to anyone to the website and the services at any time and for any reason, including, but not limited to, violation of the terms.
Description of services
Luggage To Ship provides a web platform to quote, arrange, and facilitate the shipment and storage of luggage, boxes, and sports equipment (the “Packages”). You select the carrier for your shipping order and acknowledge that Luggage To Ship will use the carrier to transport your packages. You acknowledge that the other third parties (refer to person or organization) at the pickup or delivery address of your order may be responsible for handing over or accepting your packages on behalf of you. Luggage To Ship or the carrier reserves the right to refuse, cancel, return, or hold any shipment if the shipment does not comply with the terms, is undeliverable, may contain possible dangerous, illegal, or prohibited items, or is not properly packed. You acknowledge that you ship your packages through the service at your own risk. If your packages are damaged or lost during the shipment or are not delivered within a timely manner due to a failure of Luggage To Ship or the carrier, you may timely and properly request Luggage To Ship's assistance with submitting any claims to the carrier. Luggage To Ship and/or the carrier may conduct a reasonable investigation into your claim, but in no event is Luggage To Ship required or obligated to investigate any claims pertaining to lost, damaged or delayed shipment. You acknowledge and agree that your request for assistance from Luggage To Ship, and/or any reasonable investigation into your claim, does not entitle you to compensation or damages from Luggage To Ship, or any action or recourse by Luggage To Ship, and that a commercially reasonable investigation is your sole and exclusive remedy. You acknowledge that the Services are also subject to any terms imposed by subcontractors of Luggage To Ship and all currieries Luggage To Ship uses.
How Do End Users Consent To Receive Messages?
When you added your phone number to our website, you explicitly consented to receiving text messages related to our services. This agreement ensures that we can communicate important information to you efficiently and securely. However, we understand that preferences can change over time. You can easily disable text messages by replying with the word "STOP" in the same message or by reaching out to our support team. By choosing this option, you will continue to receive essential notifications and updates, but they will be delivered via email instead of text messages.
Rates and rate adjustments
You understand all rates quoted on the website, https://www.luggagetoship.com/, or by a Luggage To Ship representative, are in US dollars. By placing an order with Luggage To Ship, you agree to pay for the order in US dollars.
Rates generated on the website, https://www.luggagetoship.com/, or by a Luggage To Ship representative, are based upon the information provided by you at the time of inquiry. Final rates will be based upon actual weight and dimension verified by the carrier, and actual services provided by the carrier and Luggage To Ship.
Dimensions are measured from the widest point of each side of the package. If the actual weight or dimension of any shipped item exceeds the maximum allowed for the quoted item category, rates may adjust to reflect the billing weight. The billing weight is the greater one of the actual weight and dimensional weight of each package. The dimensional weight of an item can be calculated by multiplying length, width, and height, in inches, and dividing by 139.
If additional service is provided to your shipment, included but not limited to address correction after pickup, package hold service, re-pick up service, remote area delivery, package re-route service, package return service, and so forth, related fees will be added to the final cost. You can find detailed surcharge information and prices via below carrier links:
https://www.fedex.com/en-us/shipping/current-rates/surcharges-and-fees.html#fedex-express-ground/,
http://www.dhl-usa.com/en/express/shipping/shipping_advice/surcharges.html
If the final rates differ from quoted rates, you acknowledge and agree Luggage To Ship to charge or refund the difference without notice. A final invoice with order breakdown will be provided to you upon request after the final charge or final refund is processed.
Delivery time and shipment delay
The delivery time generated on the website https://www.luggagetoship.com/, or by a Luggage To Ship representative, is based on the shipping date and services you selected. The actual delivery date will be based on the actual date the shipment is picked up by the carrier from the pickup address or the drop-off location.
The delivery time we offered is an estimated time and is not guaranteed. You acknowledge that Luggage To Ship will not be responsible for any direct or indirect losses, or personal or business losses, caused by the delayed shipment.
Luggage To Ship will make every effort to communicate with the carrier and have them deliver the package on time. In very few scenarios that the shipment is tendered to the carrier on schedule, while a delay (more than 6 hours) is caused by the carrier, Luggage To Ship accepts a delay claim for below services (excluding delays caused by factors mentioned in the following paragraphs).
- US domestic Express 1 -day service
- US domestic Priority 2 -days service
- US domestic Standard 3 -days standard services
You agree to send a claim request to Luggage To Ship by email within 7 business days from the delivery date. If a labeled package picture has been sent to Luggage To Ship prior the shipping date and the carrier confirms the delay, Luggage To Ship will refund the shipping difference (ordered shipping fee minus actual shipping fee per delivery time).
If the shipment is tendered to the carrier on schedule, while a delay (more than 5 business days) is caused by the carrier, Luggage To Ship will accept a delay claim (excluding delays caused by factors mentioned in the following paragraphs).
You understand and agree that the compensation for a shipment delay is up to the shipping fee for the delayed package(s). Luggage to ship will process the refund within 3 business days after confirming the delay and delay reason.
Luggage To Ship is not responsible for the shipment delay because of:
- failed or missed pickup caused by carrier or you,
- dropping off package(s) after the service cut-off time at the drop-off location,
- on-hold shipment requested by you,
- improperly packing or labeling of the package,
- wrong, inaccurate, or incomplete delivery address or receiver information provided by you,
- business being closed or absence or refusal of a person to sign for the shipment at the delivery address,
- no response to customs requirements on additional documents in time.
- customs delay, customs or carrier inspection,
- acts of God (e.g., earthquake, storm, flood, fog etc.),
- acts of public authorities acting with actual or apparent authority of law
- strike, lock-out, stoppage or restraint of labor, the consequences of which we are unable to avoid by the exercise of reasonable diligence,
- any other uncontrollable delay reason listed on FedEx and DHL terms.
Luggage To Ship does not accept delay claim for below services:
- US domestic Basic ( 1 to 5 days ) service
- International Express services
- International Economy service
You acknowledge that there is no delivery time guaranteed for these services. Packages may be delivered before or after the estimated delivery date.
Order modification
Luggage To Ship understands that travel schedules can change. You can modify your order online any time before the order is processed. No additional modification fee will be charged. You acknowledge and agree that Luggage To Ship will process the modified order and charge you the updated order total applicable to the respective changes.
If the order is already processed, Luggage To Ship will assist you to modify the order. An order modification fee, no more than 20USD, may apply. You acknowledge and agree that Luggage To Ship will charge or refund the order difference if the modification results in a fee change.
Once the shipment is picked up by carrier, the order cannot be modified anymore. In very few scenarios that a modification must be made to guarantee the delivery, such as correcting the wrong delivery address, or requesting a shipment hold, Luggage To Ship will put all efforts to communicate with the carrier, but the result is not guaranteed. Additional correction or processing fee will be charged by the carrier and applied to you.
By modifying the order, you acknowledge and agree to this terms and conditions as well.
Order cancellation
Luggage To Ship will process a full refund if you cancel your order within 24 hours after your order was submitted and no shipping labels were yet provided.
You understand if you cancel your order after 24 hours from when your order was submitted, or the shipping labels have already been provided to you, there will be a 20USD cancellation fee charged to your account. The refund will be processed in 15 business days.
You acknowledge that carrier has the right to cancel, reject, or return any shipment because prohibited, illegal, dangerous items were shipped and found inside the package. You are responsible for any additional cost incurred for this type of cancellation, rejection, or return.
Packing, Locking and Labeling
It is your responsibility to select a sturdy and strong case or box, pack well and protect your items. You acknowledge that Luggage To Ship will not responsible for any damaged or lost shipment due to improper packing.
You agree not to overpack and exceed the package maximum size and maximum weight of the order. You agree to pay for the weight and/or size difference and related surcharges if the package exceeds the size and weight limit of the item catalog when you placed the order.
It is your responsibility to lock all packages if shipping domestically within the US. Luggage To Ship is not responsible for any lost item if the unlocked package is shipped domestically.
It is your responsibility not to lock your packages for international shipment. You understand that customs or carrier may return the locked package if they are unable to open it for a regular customs screening. Luggage To Ship is not responsible for any shipment loss or delay because of the locked package.
It is your responsibility to follow the shipping instructions and correctly attach the shipping labels to the package. Luggage To Ship is not responsible for any lost or delayed shipment due to improper labeling. It is your responsibility to send Luggage To Ship a picture(s) of your labeled luggage/box/bag before you hand the luggage/box/bag to the carrier. You understand your lost or damage claim will not be accepted by the carrier if you do not send the picture before the shipment. Luggage To Ship will not be responsible for any rejected claim because of lack of picture evidence.
The shipping label Luggage To Ship created for your order can only be used for the respective package(s) you ordered, and the package(s) should be picked up or dropped off at the same location you requested in the order. Luggage To Ship is not responsible for any delay, return, loss, damage, customs or carrier shipment abandon if the label is used on more package(s), or package(s) shipped from different locations or at different times. Luggage To Ship keeps the right to charge you all additional costs billed from the carrier.
Prohibited items
You agree that you will not send anything which may be construed as illegal in any way such as stolen items. You acknowledge and agree that you will not pack or ship prohibited items listed below:
- Animals, Animal products and human remains;
- Aerosols or any other pressurized containers;
- Alcohol, or any goods containing alcohol included perfume
- Bullion, currency, or other forms of tradeable currency; Credit cards;
- Batteries (included with personal device) (Only prohibited for international shipment)
- drugs, including all illegal narcotics, all drugs prohibited by any jurisdiction through which your package will or may travel, as well as prescription drugs; medical samples.
- Firearms and firearm parts, ammunition, explosives, weapons (including imitations of same);
- Flowers and plant products; (Only prohibited for international shipment)
- Perishable food articles and beverages (Only prohibited for international shipment)
- Hazardous materials, including, without limitation, hazardous or corrosive materials, explosives, flammable or combustible materials, infectious substances, poisons, dry ice, fireworks, or radioactive materials; and hazardous waste. Kindly Check your destination country regulations and Terms and Conditions on the courier’s website.
- Pornography;
- Tobacco
- Valuables, high value or irreplaceable items including but not limited to antiques, paintings, jewelry, precious stones;
- lottery tickets or gambling devices in violation of the laws of any jurisdiction through which your package will or may travel
- Other Dangerous / hazardous goods, including, without limitation, hazardous or corrosive materials, explosives, flammable or combustible materials, infectious substances, poisons, dry ice, fireworks, or radioactive materials;
- Other illegal or restricted goods defined by any shipping partner, or any local, state, federal, international law and regulation.
You agree not to ship packages that are wet, leaking, or emit an odor of any kind. Luggage To Ship retains the right to update the prohibited item list any time to comply with related law or regulation. Luggage To Ship and the carrier company reserve the right to open and inspect any item shipped by you.
For international shipment, there may be additional prohibited items specified by the country of origin and/or destination. The carrier may at its sole discretion refuse to carry other items not listed here. It is your responsibility to check the local customs law and regulation before shipping.
Pick up and drop off
It is your responsibility to provide the correct pickup address and instructions and make sure all packages are correctly labeled and packaged before the scheduled pickup date and time. You understand that the carrier will not call before the pickup. It is your responsibility to hand the shipment to the carrier or to make sure the carrier has easy access to the shipment. Luggage To Ship is not responsible for missed pickups because of the wrong pickup address, package cannot be found, or package is not ready. You understand that the pickup timeframe is not guaranteed. Carrier may go earlier or later the pickup date due to road conditions and/or other reasons. Luggage To Ship is not responsible for any unsuccessful pick up caused by carrier’s fault.
You understand that the carrier may not confirm the pickup due to weather, traffic, or service area factors. Luggage To Ship will refund the pickup fee if the pickup cannot be confirmed by the carrier. Once the pickup is confirmed, the pickup fee is not refundable. If the pickup failed because of your fault (such as package not ready, wrong pickup address, etc.), Luggage To Ship reserves the right to charge the second pickup. If the pickup failed because of carrier’s fault, Luggage To Ship will try to schedule a new pickup at your and carrier’s next available time window for free. You understand that the delivery time will change correspondingly if the new pickup is not on the original date. If your shipment is time sensitive, it is your responsibility to timely change the shipping services or drop off the shipment, so the shipment can be delivered at a scheduled time. Luggage To Ship is not responsible for any shipment delay caused by missed or failed pickups.
Due to the different time zones and office hours, same-day pickup service is not guaranteed. Same-day pickup is not available for FedEx Basic service. Saturday pickup is not available for DHL Express service and FedEx Basic service. Luggage To Ship does not provide Sunday or holiday pickups for all services.
It is your responsibility to drop off the package before the service cut-off time of the carrier’s drop-off location and request a drop-off receipt with drop-off date, time, and shipment tracking number(s). You acknowledge that you will not drop off the shipment incorrectly to a carrier’s street drop box or non-staffed shipping center. Luggage To Ship is not responsible for the shipment delay or loss because of the late or incorrect drop off.
Delivery and collection
It is your responsibility to provide the correct delivery address and instructions. Luggage To Ship is not responsible for delayed, lost, or returned shipment because of the wrong or incomplete delivery address. You agree to have someone accept and sign for the package at the delivery address. Luggage To Ship is not responsible for any lost or missing package after delivery.
Upon delivery, if the content is damaged or broken because of damaged or broken luggage/box/bag in transit, it is your responsibility to keep full evidence to assist Luggage To Ship to file a claim with the carrier. The evidence includes, but not limited to:
- damaged/broken package picture with attached label
- damaged/broken item pictures
- write “package received damaged or broken” when you sign for the package
If you selected “delivery without signature” when placing the order, you understand that you will not be able to file a claim once the shipment tracking shows delivered on carrier’s website.
Carrier may try a second delivery if the first delivery attempt was missed. It is your responsibility to have someone accept the shipment at the delivery address. Carrier may also hold the shipment at a nearby station for your collection if the first delivery attempt failed. You agree to show your photo ID to collect the shipment. Luggage To Ship will not cover the additional cost incurred for the package hold and collection.
If you do not collect the shipment within the timeframe the carrier is able to hold, or the package is defined as an undeliverable package because of the wrong address, it will be returned by carrier. You agree to be responsible for the return cost and other additional costs associated to the return.
International Shipments
Every international shipment is subject to customs clearance. You acknowledge it is your responsibility to understand the local customs regulations and requirements to import and export your items. You are responsible for providing full and correct item information for Luggage To Ship to create the customs invoice. It is also your and your receiver’s responsibility to timely and actively cooperate with local customs and the carrier and provide all required documents and information for customs clearance.
Luggage To Ship is not responsible for customs delay. If you and/or receiver do not comply with the local customs authorities, provide the necessary documents, and pay for duties and taxes, customs have the right to return, hold, or destroy the packages according to the destination country's law and regulation. You agree to take full responsibility for the loss or return cost and will not dispute the shipping services and shipping fees with Luggage To Ship.
You understand customs has the right to hold and open your package, inspect and re-value the items inside the package, and levy duties and taxes based on their assessment. You acknowledge and agree to be fully responsible for the duties and taxes, and any other customs charges, such as brokerage fees, or customs warehouse fee if applied. If you refuse to pay for duties and taxes, and the carrier charges the duties and taxes to Luggage To Ship, Luggage To Ship has the right to charge your credit card at the billed amount.
It is your responsibility not to ship restricted or prohibited items, and not to lock your packages. You understand that customs or carrier may return the locked package if they are not able to open it for a regular customs screening. Luggage To Ship is not responsible for any shipment delay, hold, or return because of the restricted or prohibited items, and for any shipment loss or delay because of the locked package.
If the sender or receiver is on the carrier, government, or United Nations’ Denied Persons List, the carrier has the right to refuse, hold, or return the shipment. You agree that Luggage To Ship is not responsible for the delay, return, or refusal of the shipment. You acknowledge to cover all related fees, including but not limited to original shipping fee, return fee, investigation fee, and so forth.
You understand that carrier has the right to deliver the package to a third-party broker for clearance per local customs regulation. You agree to cooperate with the carrier and the broker’s company for the clearance and pay for brokerage fee and any related fee if applied. Luggage To Ship is not responsible for any customs delay, shipment returned or destroyed because you refused to cooperate with the broker and the carrier.
Missing shipment
Luggage To Ship will assist in monitoring your shipment and communicate with the carrier if the shipment tracking stops updating for more than 3 business days. It is your responsibility to monitor your shipment tracking and provide full and detailed package size, color, and content information so the carrier can search and try to find the missing package.
If the carrier confirms unable to locate the package, Luggage To Ship will file a lost claim with the carrier once the other package(s) of the shipment is delivered. If the carrier finds and delivers the missing package, you may request a delay claim if conditions mentioned in the “Shipment delay” section of these terms apply.
Insurance, liability and discretionary compensation
Luggage To Ship provides up to 250 USD free insurance coverage for each package. Additional shipping insurance coverage from the carrier or third-party insurance company is available for purchase when you are placing an order. Coverage for damage is only 25% of the selected insurance for the respective damaged package. You are responsible for ensuring sufficient insurance coverage to protect the shipment. Luggage To Ship ‘s liability is not applicable to additional shipping insurance purchased by you. Luggage To Ship will file a claim on behalf of you. The carrier or third-party insurance company investigates and makes the final decision. In no event shall Luggage To Ship be liable for the additional shipping insurance coverage and related claim result.
You understand that insurance only covers:
- Lost shipment
- Items damaged caused by box/bag/luggage extremely damaged in transit.
You understand the insurance DOES NOT COVER:
- Cosmetic damage of the luggage/bag/box. FedEx and DHL consider luggage/bag/box as packaging materials. It is your responsibility to select proper and strong luggage/bag/box for the transportation. You acknowledge that Luggage To Ship is not able to file a damage claim only for damaged packaging materials (luggage/bag/box).
- Fragile items including any breakable or temperature-sensitive items
- Glassware including, but not limited to, signs, mirrors, ceramics, porcelains, china, crystal, glass, framed glass, and any other commodity with similarly fragile qualities
- Electronics including, but not limited to, laptops, cameras, personal computers, stereo equipment, personal audio devices, cell phones, TV.
- Antiques, collector’s items, precious metals and gems, works of art, precious jewelry
- Any prohibited items listed in our terms and conditions, or any prohibited items prohibited or restricted by local, country, international law or regulation,
- Shipment delay including but not limited to customs delay
- Storage services.
You also understand the shipping insurance does not cover the loss or damage arising from the following circumstances:
- Strike, lock-out, stoppage or restraint of labor, Customs delay, the consequences of which we are unable to avoid by the exercise of reasonable diligence
- Acts of God
- Consequence of War or Terrorism
- Any item damaged or lost because of your improper packing and/or labeling. You understand that your items must be thoroughly packaged and must be able to fall approximately 38 inches without breaking.
- Any item damaged or lost because of improper outer container (box, luggage, or bag) you used for the shipment. You understand that the outer container you select should be sturdy enough to hold and protect all items inside it. It should also be strong enough for other packages to be stacked on it in transit.
- Any loss or damage after package has been signed for and accepted at the wrong or incomplete delivery address provided by you
- Any loss or damage after package has been delivered without a signature request
- Any loss or damage before the carrier pick up the shipment, or before the carrier accepted the drop off package.
- You failed to adhere to the terms and conditions set out in these conditions
It is your responsibility to send Luggage To Ship a picture(s) of your labeled luggage/box/bag before you hand your luggage/box/bag to the carrier. You understand your lost or damage claim will not be accepted by the carrier if you do not send the picture before the carrier pickup or your drop-off. Luggage To Ship will not be responsible for any rejected claim because of lack of picture evidence.
You agree to file a claim with Luggage To Ship for the lost or damaged shipment. Lost claim needs to be submitted within 5 business days from the estimated delivery date. The claim should be sent by email with the lost item list and purchase invoice. Damage claim needs to be submitted within 3 business days after the shipment is delivered. The claim should be sent by email with pictures of the damaged package and damaged items, damaged item value list and purchase invoice.
Luggage To Ship assists to collect all claim documents and submit the claim on behalf of you. In no event shall Luggage To Ship be responsible for the claim result. The carrier or third-party insurance company will investigate and decide the claim result and compensation amount per their insurance policy and inspection. The claim investigation will usually take 15-30 business days. Once the decision is made, it will be the final decision and settlement for the claim.
Luggage To Ship will process the refund within 5 business days after the claim is approved by the carrier or third-party insurance company. You agree to file a lost or damage claim through Luggage To Ship. You understand the lost or damage claim may be rejected if you file it directly with the carrier. You acknowledge that Luggage To Ship will not responsible for any rejection because you filed the claim directly with the carrier. You acknowledge that if carrier resolves a claim by paying full value for a shipment, carrier reserves the right to pick up the package for salvage, and all rights, title to, and interest in the package shall vest with the carrier.
Storage Services
Luggage To Ship cannot accept packages over 72 inches in length or 100 lbs. in weight. Luggage To Ship is not able to provide storage service for those prohibited items described in this term.Luggage To Ship provides 6 months of free storage services for each piece of package if you use our shipping services from your location to our warehouse, and from our warehouse back to you. After 6 months, the monthly warehouse fee for each piece is 10USD. If the storage fee is due over 3 months, you agree that Luggage To Ship has the right to destroy the package(s). Luggage To Ship is not responsible for any item damaged because of improper packaging. Luggage To Ship’s liability coverage for the storage service is up to 100USD each package. You understand that the shipping insurance does not cover the storage services. Luggage To Ship has the right to refuse or return those packages cannot be accepted or stored in our warehouse. You will be responsible for related return shipping and handling fee.
Promotion Code
Luggage To Ship may offer promotion code to members. All discounts are applied at the sole discretion of Luggage To Ship and may be withdrawn at any time. The discounted amount applied by a promotion code cannot be refunded if you cancel the order. If an expected discount fails to apply to your order, you need contact with Luggage To Ship right away instead of submitting the order. Luggage To Ship accepts one valid promotion code per order.
Limitation of Liability
Luggage To Ship’s liability is limited to the lower of actual damages/lost or free insurance amount. Our maximal liability coverage is up to 250 USD each package shipped and stored via us. Luggage To Ship is not responsible for indirect or consequential loss such as (but not limited to) loss of profit, loss of market or the consequences of delay or deviation however caused. Luggage To Ship is not responsible for any carrier or carrier’s partner ‘s service fault (delay, lost, damage etc.) Luggage To Ship is not responsible for any loss, damage or delay caused by events beyond our control, including but not limited to acts of God, war, civil unrest, or acts of government. Luggage To Ship is not the shipper of your package and has no liability for what you ship. Luggage To Ship ‘s liability is not applicable to additional insurance purchased by you. Luggage To Ship file a claim on behalf of you. The carrier or third-party insurance company investigates and makes final decision. In no event shall Luggage To Ship be liable for the additional insurance coverage.